Sales, Service and Warranty


Sales/service inquiries can be emailed to, or reach us by phone at 803-542-3086.


All Hook+Gaff watches are backed by our two-year warranty on manufacturing defects. This does not cover normal wear and tear of the watch or straps. This warranty is transferrable. Customers with warranty/return inquiries can request a repair form and shipping instructions by sending an email to


A small battery powers our quartz sport watches. In order to keep from damaging the movement and to maintain the water resistance of the watch, we recommend you contact us at for all inquiries involving battery replacements or service. We do not recommend you take this to your local jeweler. Many jewelers do not have the capability to properly re-seal and pressure test the watch, and many are unfamiliar with our custom movements and will short the movement when trying to replace the battery.  Better to be safe than sorry! Contact us and we'll be happy to help.