Sales, Service and Warranty


Sales/service inquiries can be emailed to, or reach us by phone at 803-542-3086.


All Hook+Gaff watches are backed by our two-year warranty on manufacturing defects. This does not cover normal wear and tear of the watch or straps. This warranty is transferrable. Customers with warranty/return inquiries can request a repair form and shipping instructions by sending an email to


A small battery powers our quartz sport watches. In order to maintain the water resistance of the watch, we recommend batteries only be replaced by certified watchmakers for proper and secure reassembly. Please send us an email at for inquiries involving battery replacement, cleaning, or inspection of seals, crown, or casing.