Shipping and Returns


We know you are eagerly anticipating the arrival of your Hook+Gaff watch or gear. We do our very best to process your order promptly. For expedited shipping requests, please call our customer service team at 803-542-3086 or email us at For all other orders, please allow 1-3 business days for processing and an additional 1-4 business days for shipping, depending on your location.


Orders must be placed by December 20 at 11:59 EST to guarantee delivery by December 24, valid in the continental U.S. only. Please contact us for order-by dates and rates for HI, AK, and Canadian deliveries. 


We want you to enjoy your Hook+Gaff watch or gear as much as we do. If you are not completely satisfied with your order, you can return it for a full refund within 30 days. Products must be returned unused/unworn and in their original condition. Please use the original Hook+Gaff packaging and include your purchase receipt. You will receive a full refund within 7 days on your credit card or via the original mode of payment. All shipping costs incurred are non-refundable. Please call our customer-service team at 803-542-3086 to set up your return.

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